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FloreMoria
The Flowers of Memory

Assistenza - FAQ

Oltre a questa sezione con le domande più frequenti, hai a disposizione una linea telefonica dedicata +39 3204105305 o una mail staff.floremoria@gmail.com dove risponderemo tutti i giorni dalle 8 alle 22 a tutte le tue richieste.

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  • How does it work?
    It's very simple. Choose the flowers on the homepage, you can choose between various types of bouquets and also add a candle if you want. There is a box where you will have to enter the name, surname and burial place of the deceased person. Continuing we will arrive at the checkout cart where you will have to enter your details and payment details. Within 48 hours, the tomb or niche of the person indicated by you will be set up with the flowers you have chosen.
  • In fase di checkout cosa devo scrivere?
    Devi compilare il modulo con i tuoi dati nelle prime caselle di testo, email, nome, cognome e n° di telefono cellulare, invece nelle altre "Dettagli di consegna" devi indicare il cimitero e il comune, i campi si compilano automaticamente. Guarda l'esempio qui sotto. Per ogni dubbio chiamaci o scrivi un whatsapp al 3204105305. Siamo al tuo fianco! Lo staff di FloreMoria
  • What if I don't know the dates of birth or death?
    Don't worry, we can find the location of your deceased loved one even if you don't remember the dates of death or birth. We only need the municipality where he is buried.
  • What if the tomb or niche is not found?
    Before making the delivery, we need to make sure that we have identified the precise location. If we fail, we will apply the return immediately.
  • In case of homonymy?
    If we find several people with the same name and surname in the same cemetery, we will ask you to choose from the various ones proposed with various alternatives of dates of death and birth. you will choose which one will be the exact one.
  • In which cemeteries is the service possible?
    We operate in all 24,000 cemeteries throughout Italy.
  • How do I make sure the delivery has been made?
    Our partner florist will take a photo at the time of delivery and upload it to the system which will send it to your mobile device.
  • Who takes care of the delivery?
    Our florist partners are the best professionals who will take care in choosing the flowers and take care of the delivery with attention and respect.
  • What if something went wrong?
    If the florist does not deliver the bouquet of flowers you have chosen or if the flowers are of a significantly lower category than the one selected, we will refund the total amount of your order.
  • Where do the flowers come from?
    Our florist partners buy and sell flowers every day. Each florist has its own provincial supplier who supplies them daily. The main origins are local or alternatively from Holland.
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